Shipping and Returns

Local Pickup

In-store pickup is available everyday during open hours. Orders are typically packed within 1 hour of receipt, and can be picked up on the same day, unless the items purchased are Pre-Orders.

Shipping Addresses

All shipping labels are printed exactly as provided by customer. Customer bears responsibility for additional fees incurred for providing an invalid or incorrect mailing address.

Shipping to Ontario

Free shipping is available Ontario-wide on orders totaling $159 (CAD) or more, before tax. Orders totaling under $159 will have a flat-fee of $15.00 applied for shipping. Orders are typically packed and shipped within 2 business days. 

Shipping beyond Ontario (Rest of Canada)

Free shipping is available Canada-wide on orders totaling $159 (CAD) or more, before tax. Orders totaling under $159 will have a flat-fee of $20 applied for shipping. Orders are typically packed and shipped within 2 business days. 

Postal Services & Couriers

We reserve the right to select between shipping your order with; Canada Post, UPS, and Purolator. Not all Couriers ship to all remote areas of Canada, thus one may be used over another. We may apply a Signature or ID Required add-on to select orders for first time customers, or orders containing exceptionally rare or expensive items. If a PO BOX is used for the shipping address, the shipment will be sent via Canada Post only.

Item Limits for Online Orders

To ensure fair access to limited-quantity products, purchase limits are enforced on a per household basis, regardless of the number of orders placed or accounts used.

If multiple orders exceed the stated purchase limit, any duplicate orders may be cancelled at our discretion. Refunds will be issued to the original payment method for any cancelled items.

Returns

Please Reach out to us by email, or replying to your order confirmation or shipping emails to initiate a return. Sealed product can be returned up to 14 days from the date of purchase. All refunds are issued by the same method as originally paid. Please allow up to 5 business days for refunds to complete on your credit card.

Sealed product can be sent for exchange up to 30 days from the date of purchase.  The balance can be exchanged for other items or gift cards.

Shipping Returns

Customers are responsible for the shipping cost of returning product to the store. Once an item is received, a refund will be issued. Shipping charges are not eligible for refund. If the order qualified for free shipping, the cost of the original shipping label will be deducted from the refund.