Shipping and Returns
In-store pickup is available 7 days a week from 2pm-8pm. Orders are typically packed within 30 minutes of receipt, and can be picked up on the same day.
*All shipping labels are printed exactly as provided by customer. Customer bears responsibility for fees/damages incurred for invalid mailing addresses.*
Free shipping is available Ontario-wide on orders totaling $70 (CAD) or more, before tax. Orders are typically packed and shipped within 2 business days. The default shipping service is Canada Post Expedited (1-6 business days).
Free shipping is available Canada-wide on orders totaling $120 (CAD) or more, before tax. Orders are typically packed and shipped within 2 business days. The default shipping service is Canada Post Expedited (2-9 business days).
Shipping on orders totaling under $60 have a flat-rate shipping fee of $12.50 in Ontario, and $15.00 for rest of Canada.
Shipping is available to the Continental US at a flat-rate of $25 (CAD) per order. Shipping times are typically 2-15 business days, but may vary by location.
Please note that Games Workshop products cannot be shipped outside Canada. If your order contains a GW product, it will be refunded and removed from the order.
Sealed product can be returned up to 7 days from the date of purchase. All refunds are issued by the same method as originally paid. Please allow up to 5 business days for refunds to complete on your credit card.
Sealed product can be exchanged up to 30 days from the date of purchase. Purchases can be exchanged for other items or gift cards.
Customers are responsible for the shipping cost of returning product to the store. Once an item is received, a refund will be issued. Shipping charges are not eligible for refund. If the order qualified for free shipping, the cost of the original shipping label will be deducted from the refund.